Notice of the Ministry of Industry and Information Technology on Strengthening the Quality and Credit Construction of Industrial Products. It is required that the competent industrial and information authorities, industry associations and enterprises in all regions should, on the basis of comprehensively implementing the quality work in 2010, strengthen the construction of quality and credibility as an important task for this year and the next period, and increase their efforts. Focus on advancement.
The provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang Production and Construction Corps and the municipal and industrialized information administration departments of the cities, the relevant central management enterprises, and relevant industry associations:
At present, China's industrial economy is in a crucial period of consolidating the results of the international financial crisis, adjusting the structure and level, transforming the development mode, and improving the quality and efficiency of industrial economic development. Efforts to improve the quality of industrial products are of great significance for us to accomplish the tasks of this period and to realize the strategic goal of building China into an industrial power.
Recently, there have been many typical cases in the domestic and international trade that have caused social concern due to product quality problems, both positive and negative. Some enterprises have the courage to bear the quality responsibility, cherish the quality reputation, properly solve the product quality problems, and restore the adverse effects; some enterprises violate the quality integrity, disregard the quality responsibility, ignore the quality reputation, damage the legitimate rights and interests of consumers, to enterprises, industries Even the development of China's industrial economy has caused serious losses.
Both positive and negative examples show that strengthening quality and credit construction has important practical significance for improving the quality of China's industrial products, boosting consumer confidence, protecting consumer rights, enhancing competitiveness and improving the quality image of China's industrial products. The healthy development of the industrial economy has far-reaching effects.
The competent industrial and informatization departments, industry associations and enterprises in all regions must, on the basis of comprehensively implementing the various quality work in 2010, strengthen the construction of quality and credibility as an important task for this year and the next period, and increase their efforts. Advance.
In strengthening the construction of the quality and reputation of industrial products, we must focus on the following seven aspects of work.
First, improve ideological understanding, strengthen organizational leadership The relevant units should raise awareness of the importance of the quality and reputation of industrial products. It is necessary to combine the construction of quality and credibility with the overall improvement of the quality level of China's industrial products, the improvement of China's industrial product quality image and international credibility, so that leadership is in place, responsibility is implemented, objectives are clear, and measures are effective. The work of improving the quality and credibility will be implemented and the results will be achieved.
Second, taking enterprises as the main body and enhancing the sense of corporate quality responsibility The sense of corporate quality responsibility is the foundation of quality credit construction. Only when the company assumes the responsibility for quality, the quality and credibility will have the foothold and the driving force for improvement. The responsibility of the quality of the enterprise is reflected in three aspects. The first is to provide products that meet the requirements of laws, regulations and standards; the second is to continuously improve the quality; the third is to bear the legal and economic consequences caused by the operation and products. At present, the awareness of quality responsibility of some industrial enterprises in China is relatively weak, lacking the awareness and ability to bear the responsibility of quality, which to some extent exacerbates the scope and extent of the damage caused by quality problems.
Guide enterprises to actively assume quality responsibility. First, through the work of propaganda, training and quality month activities, guide enterprises to establish a correct view of quality responsibility, and let enterprises realize that taking responsibility for quality is the basis for the survival and development of enterprises; Promote advanced quality management methods, summarize and exchange quality management experience, strengthen enterprise technology development and product innovation, help and guide enterprises to improve enterprise quality management and quality improvement, and enhance the ability to fulfill quality responsibility; third, to improve the quality legal environment Cooperate with relevant departments to strengthen quality supervision, protect enterprises and behaviors that actively undertake quality responsibility, and increase efforts to crack down on behaviors that ignore and evade quality responsibility.
Third, the combination of quality credit construction and brand creation Quality reputation and brand cultivation are complementary. Quality reputation is the basis of brand value;
Brand value added is a high return on quality reputation.
Brand creation is a comprehensive problem that combines technology and society. Technically speaking, the essence of the brand is independent intellectual property rights; from the social point of view, the brand is the embodiment of social recognition. China's industrial product independent brand construction is backward, lack of independent core technology is a reason, and the poor quality reputation of some enterprises is also an important factor in the overall quality image of China's industrial products.
Combine quality credit construction with brand building. First, we must enhance the brand image of companies that talk about quality and reputation through publicity and commendation activities. Second, comprehensively use policies and markets to improve the market influence of excellent brands. And the value performance; the third is to highlight the key points, take the clothing, home textiles and home appliance industry as the entry point, implement relevant guidance and promote the construction of independent brands; fourth, the regional, industry and industrial clusters with conditions should cultivate regional and industrial Brand, enhance regional and industry quality image.
Fourth, strengthen basic work, and improve product quality steadily. Improving product quality is the basic guarantee for quality and credit construction. Strengthening basic work and creating favorable conditions for enterprises to stably improve product quality are important guarantees for preventing incidents that damage quality and reputation. In view of several outstanding problems that easily lead to quality reputation problems, it is necessary to focus on strengthening the following four aspects.
(I) Ensuring the consistency of physical properties and nominal characteristics At present, the inconsistency of the physical quality characteristics of industrial products with the nominal characteristics or the inability to meet all the requirements of the standards in question has become a serious problem. In particular, the requirements of the mandatory standards cannot meet the requirements, which will cause more serious hazards.
To ensure the consistency of physical properties and nominal characteristics, first, we must cooperate with relevant departments to strengthen product spot checks and inspections, especially for those involving mandatory standards; second, for enterprises that are subjectively deliberately nominally false. The products are resolutely investigated and purified to purify the market environment; the third is to guide the establishment of a complete, full-process, all-round quality management system to block management loopholes; and fourth, to strengthen the ability to detect products in enterprises in technological transformation and technological innovation projects. Supporting construction, reducing and eliminating quality problems caused by insufficient testing capacity; Fifth, in industrial gathering areas, especially small and medium-sized enterprise gathering areas, vigorously develop institutions that can provide standard services and public testing services, and improve social quality. Service Level.
(II) Playing the role of standard work to eliminate technical trade barriers In international trade, especially when the impact of the international financial crisis still exists and trade protectionism has risen, industrial product standards are more likely to become technical trade barriers. It has become an important factor leading to quality problems in China's industrial products in international trade, resulting in quality credit and economic loss.
To play the role of standard work in eliminating technical barriers, first, we must closely follow international standards and international advanced standards, understand and master the development standards of international standards and advanced standards in developed countries; second, we must actively participate in the system and revision of international standards. Increase China's right to speak in the field of international standards; third, we must speed up the process of reviewing and standardizing China's industrial product standards, improve the interface between China's standards and international standards and international advanced standards, and reduce and eliminate differences between standards; Specialized research on standards that may become technical trade barriers and prone to quality problems. In particular, industries and enterprises with a large proportion of exports should study the standards of the countries where the main target markets are located and propose countermeasures to avoid possible damage.
(III) Improving the quality assurance level of the supply chain The quality level of raw materials and purchased spare parts is an important factor in the formation process of downstream product quality, and directly affects the procurement cost and manufacturing cost of downstream products.
Recently, there have been many incidents at home and abroad that have affected the quality of final products due to the quality of purchased parts, causing serious credit and economic losses to related companies.
To improve the quality assurance level of the supply chain, first, we must start from the industry and industrial clusters, strengthen the communication and collaboration between upstream and downstream industries and enterprises, and jointly analyze and solve the key factors affecting product quality; second, we must strengthen upstream and downstream industries and enterprises. The standard interface guarantees the relevance and consistency of the standard requirements. The third is to help and guide the enterprise to improve the quality inspection and testing of the purchased products, and strictly control the entrance of the product quality. The fourth is to encourage and guide the enterprises to important raw materials and zero. The component supplier conducts a second party audit to ensure the quality level and stability of the purchased product by improving the supplier's quality assurance capability.
(IV) Improving the quality control and technical evaluation capabilities Quality control and technical evaluation are different from inspection. The role of the test is to determine whether the product is qualified or not; quality control and technical evaluation not only determine the qualified condition of the product, but also analyze the quality, guide the quality improvement, and provide technical support for the quality control of the manufacturing process. Quality control and technical evaluation capabilities are important technical foundations for evaluating and improving product quality, reducing the risk of quality problems, and protecting quality and reputation.
To improve the quality control and technical evaluation capabilities, first, we must do a good job in the layout planning of relevant institutions in the region and industry, and form a relatively balanced quality control and technical evaluation capability system; second, strengthen the management of existing quality control and technical evaluation institutions. To improve technical capabilities and service levels; thirdly, rely on industry backbone enterprises and research institutes to carry out research on quality control and technology evaluation technologies; fourth, develop and cultivate new institutions in key regions, industries and industrial clusters. Enhance regional and industry quality control and technical evaluation capabilities.
V. Accelerate the construction of quality and integrity, and cultivate quality credit The quality credit system is an important part of the social credit system. For enterprises, quality credit system is the support and protection of honest and trustworthy enterprises, and is the basis for enterprises to cultivate and maintain quality reputation and enhance brand value and social recognition. For society, quality credit system is the performance of corporate integrity. And the means of supervision of product quality, comprehensively play the role of law, policy and market to ensure public quality and safety and social and economic development.
Accelerate the construction of quality credit system. First, through the promotion, commendation and other work, guide enterprises to establish a business philosophy of honesty and trustworthiness, improve business operations; second, we must conduct quality credit system research in combination with regional and industry characteristics, and quality credit system. Incorporate into the framework of social credit system; thirdly, to develop and improve the quality and integrity system of the industry by formulating standards for quality and credit system of key industries; and fourth, to increase support for enterprises with good quality and integrity in policies, funds, projects, etc. Create a more favorable development environment; Fifth, increase the investigation and punishment of enterprises that violate integrity, and pay a heavy price for violations of integrity.
6. Strengthening the ability to respond to sudden quality events Strengthening the ability to respond to quality events is an important means of reducing and avoiding loss of quality and reputation in the event of unanticipated quality events. Quality is not only a management and technical issue, but also a social issue. With the complexity of products and the increasing dependence of society on industrial products, the risk of social impact and harm caused by product quality problems has increased significantly. In the event of a sudden quality incident, the ability to respond positively and properly handle it is critical to controlling its impact and extent.
Strengthening the ability to respond to sudden quality incidents is by no means concealing facts and evading responsibility. Instead, we must solve the problem actively and responsibly based on honesty. First, according to industry and regional characteristics, identify and strictly manage key products, especially those involving personal health and property safety, to reduce the risk of quality hazards; second, local, industry and enterprises should be based on their respective responsibilities. Focus on product quality incidents, analyze the possible social impacts and propose countermeasures; third, local industrial and information administration departments should establish coordination mechanisms for quality inspection, industry and commerce departments to deal with sudden quality incidents; The industry and localities establish a quality incident notification system, and report the quality incidents that cause social impacts immediately, and take effective measures according to the nature and extent of the incidents to minimize the harm and impact of quality incidents.
VII. Organically combined with the work of industrial product quality construction "Guiding Opinions of the Ministry of Industry and Information Technology on Strengthening the Quality of Industrial Products" (Chengke Branch [2009] No. 180) and the Ministry of Industry and Information Technology's 2010 Quality Work The Essentials has been fully deployed for quality work. Strengthening the construction of quality and credibility is a key content of the quality construction of industrial products. It is necessary to combine quality credit construction with overall quality work, give play to the mutual promotion of various quality work and quality credit construction, and promote the progress of industrial product quality.
The competent industrial and informatization departments and industry associations of all regions shall conduct research and analysis on the basic conditions of the quality and credit of the region and the industry in accordance with the requirements of this Notice, and on this basis, propose a work plan to strengthen the construction of quality credit. The survey and work plan should be reported to our department before the end of March.
Relevant enterprises should refer to the above requirements, closely contact with the labor department and industry associations, actively play the role of quality, and strengthen the construction of quality and credibility.
In the work, we must strengthen communication and cooperation with quality supervision, business management and other departments, give play to the role of quality supervision, and jointly promote the construction of quality and credibility; we must develop ideas, actively explore and gradually improve the long-term mechanism of quality and credit construction, and persevere Promote the quality construction of industrial products; qualified regions and industries should organize inspections and guidance on the implementation of work plans and the construction of quality credits of key enterprises.
At the end of the year, the competent industrial and informatization authorities and industry associations shall make a special summary of the work of quality and credit construction, and report to the Ministry with the quality work summary.
The provinces, autonomous regions, municipalities directly under the Central Government, Xinjiang Production and Construction Corps and the municipal and industrialized information administration departments of the cities, the relevant central management enterprises, and relevant industry associations:
At present, China's industrial economy is in a crucial period of consolidating the results of the international financial crisis, adjusting the structure and level, transforming the development mode, and improving the quality and efficiency of industrial economic development. Efforts to improve the quality of industrial products are of great significance for us to accomplish the tasks of this period and to realize the strategic goal of building China into an industrial power.
Recently, there have been many typical cases in the domestic and international trade that have caused social concern due to product quality problems, both positive and negative. Some enterprises have the courage to bear the quality responsibility, cherish the quality reputation, properly solve the product quality problems, and restore the adverse effects; some enterprises violate the quality integrity, disregard the quality responsibility, ignore the quality reputation, damage the legitimate rights and interests of consumers, to enterprises, industries Even the development of China's industrial economy has caused serious losses.
Both positive and negative examples show that strengthening quality and credit construction has important practical significance for improving the quality of China's industrial products, boosting consumer confidence, protecting consumer rights, enhancing competitiveness and improving the quality image of China's industrial products. The healthy development of the industrial economy has far-reaching effects.
The competent industrial and informatization departments, industry associations and enterprises in all regions must, on the basis of comprehensively implementing the various quality work in 2010, strengthen the construction of quality and credibility as an important task for this year and the next period, and increase their efforts. Advance.
In strengthening the construction of the quality and reputation of industrial products, we must focus on the following seven aspects of work.
First, improve ideological understanding, strengthen organizational leadership The relevant units should raise awareness of the importance of the quality and reputation of industrial products. It is necessary to combine the construction of quality and credibility with the overall improvement of the quality level of China's industrial products, the improvement of China's industrial product quality image and international credibility, so that leadership is in place, responsibility is implemented, objectives are clear, and measures are effective. The work of improving the quality and credibility will be implemented and the results will be achieved.
Second, taking enterprises as the main body and enhancing the sense of corporate quality responsibility The sense of corporate quality responsibility is the foundation of quality credit construction. Only when the company assumes the responsibility for quality, the quality and credibility will have the foothold and the driving force for improvement. The responsibility of the quality of the enterprise is reflected in three aspects. The first is to provide products that meet the requirements of laws, regulations and standards; the second is to continuously improve the quality; the third is to bear the legal and economic consequences caused by the operation and products. At present, the awareness of quality responsibility of some industrial enterprises in China is relatively weak, lacking the awareness and ability to bear the responsibility of quality, which to some extent exacerbates the scope and extent of the damage caused by quality problems.
Guide enterprises to actively assume quality responsibility. First, through the work of propaganda, training and quality month activities, guide enterprises to establish a correct view of quality responsibility, and let enterprises realize that taking responsibility for quality is the basis for the survival and development of enterprises; Promote advanced quality management methods, summarize and exchange quality management experience, strengthen enterprise technology development and product innovation, help and guide enterprises to improve enterprise quality management and quality improvement, and enhance the ability to fulfill quality responsibility; third, to improve the quality legal environment Cooperate with relevant departments to strengthen quality supervision, protect enterprises and behaviors that actively undertake quality responsibility, and increase efforts to crack down on behaviors that ignore and evade quality responsibility.
Third, the combination of quality credit construction and brand creation Quality reputation and brand cultivation are complementary. Quality reputation is the basis of brand value;
Brand value added is a high return on quality reputation.
Brand creation is a comprehensive problem that combines technology and society. Technically speaking, the essence of the brand is independent intellectual property rights; from the social point of view, the brand is the embodiment of social recognition. China's industrial product independent brand construction is backward, lack of independent core technology is a reason, and the poor quality reputation of some enterprises is also an important factor in the overall quality image of China's industrial products.
Combine quality credit construction with brand building. First, we must enhance the brand image of companies that talk about quality and reputation through publicity and commendation activities. Second, comprehensively use policies and markets to improve the market influence of excellent brands. And the value performance; the third is to highlight the key points, take the clothing, home textiles and home appliance industry as the entry point, implement relevant guidance and promote the construction of independent brands; fourth, the regional, industry and industrial clusters with conditions should cultivate regional and industrial Brand, enhance regional and industry quality image.
Fourth, strengthen basic work, and improve product quality steadily. Improving product quality is the basic guarantee for quality and credit construction. Strengthening basic work and creating favorable conditions for enterprises to stably improve product quality are important guarantees for preventing incidents that damage quality and reputation. In view of several outstanding problems that easily lead to quality reputation problems, it is necessary to focus on strengthening the following four aspects.
(I) Ensuring the consistency of physical properties and nominal characteristics At present, the inconsistency of the physical quality characteristics of industrial products with the nominal characteristics or the inability to meet all the requirements of the standards in question has become a serious problem. In particular, the requirements of the mandatory standards cannot meet the requirements, which will cause more serious hazards.
To ensure the consistency of physical properties and nominal characteristics, first, we must cooperate with relevant departments to strengthen product spot checks and inspections, especially for those involving mandatory standards; second, for enterprises that are subjectively deliberately nominally false. The products are resolutely investigated and purified to purify the market environment; the third is to guide the establishment of a complete, full-process, all-round quality management system to block management loopholes; and fourth, to strengthen the ability to detect products in enterprises in technological transformation and technological innovation projects. Supporting construction, reducing and eliminating quality problems caused by insufficient testing capacity; Fifth, in industrial gathering areas, especially small and medium-sized enterprise gathering areas, vigorously develop institutions that can provide standard services and public testing services, and improve social quality. Service Level.
(II) Playing the role of standard work to eliminate technical trade barriers In international trade, especially when the impact of the international financial crisis still exists and trade protectionism has risen, industrial product standards are more likely to become technical trade barriers. It has become an important factor leading to quality problems in China's industrial products in international trade, resulting in quality credit and economic loss.
To play the role of standard work in eliminating technical barriers, first, we must closely follow international standards and international advanced standards, understand and master the development standards of international standards and advanced standards in developed countries; second, we must actively participate in the system and revision of international standards. Increase China's right to speak in the field of international standards; third, we must speed up the process of reviewing and standardizing China's industrial product standards, improve the interface between China's standards and international standards and international advanced standards, and reduce and eliminate differences between standards; Specialized research on standards that may become technical trade barriers and prone to quality problems. In particular, industries and enterprises with a large proportion of exports should study the standards of the countries where the main target markets are located and propose countermeasures to avoid possible damage.
(III) Improving the quality assurance level of the supply chain The quality level of raw materials and purchased spare parts is an important factor in the formation process of downstream product quality, and directly affects the procurement cost and manufacturing cost of downstream products.
Recently, there have been many incidents at home and abroad that have affected the quality of final products due to the quality of purchased parts, causing serious credit and economic losses to related companies.
To improve the quality assurance level of the supply chain, first, we must start from the industry and industrial clusters, strengthen the communication and collaboration between upstream and downstream industries and enterprises, and jointly analyze and solve the key factors affecting product quality; second, we must strengthen upstream and downstream industries and enterprises. The standard interface guarantees the relevance and consistency of the standard requirements. The third is to help and guide the enterprise to improve the quality inspection and testing of the purchased products, and strictly control the entrance of the product quality. The fourth is to encourage and guide the enterprises to important raw materials and zero. The component supplier conducts a second party audit to ensure the quality level and stability of the purchased product by improving the supplier's quality assurance capability.
(IV) Improving the quality control and technical evaluation capabilities Quality control and technical evaluation are different from inspection. The role of the test is to determine whether the product is qualified or not; quality control and technical evaluation not only determine the qualified condition of the product, but also analyze the quality, guide the quality improvement, and provide technical support for the quality control of the manufacturing process. Quality control and technical evaluation capabilities are important technical foundations for evaluating and improving product quality, reducing the risk of quality problems, and protecting quality and reputation.
To improve the quality control and technical evaluation capabilities, first, we must do a good job in the layout planning of relevant institutions in the region and industry, and form a relatively balanced quality control and technical evaluation capability system; second, strengthen the management of existing quality control and technical evaluation institutions. To improve technical capabilities and service levels; thirdly, rely on industry backbone enterprises and research institutes to carry out research on quality control and technology evaluation technologies; fourth, develop and cultivate new institutions in key regions, industries and industrial clusters. Enhance regional and industry quality control and technical evaluation capabilities.
V. Accelerate the construction of quality and integrity, and cultivate quality credit The quality credit system is an important part of the social credit system. For enterprises, quality credit system is the support and protection of honest and trustworthy enterprises, and is the basis for enterprises to cultivate and maintain quality reputation and enhance brand value and social recognition. For society, quality credit system is the performance of corporate integrity. And the means of supervision of product quality, comprehensively play the role of law, policy and market to ensure public quality and safety and social and economic development.
Accelerate the construction of quality credit system. First, through the promotion, commendation and other work, guide enterprises to establish a business philosophy of honesty and trustworthiness, improve business operations; second, we must conduct quality credit system research in combination with regional and industry characteristics, and quality credit system. Incorporate into the framework of social credit system; thirdly, to develop and improve the quality and integrity system of the industry by formulating standards for quality and credit system of key industries; and fourth, to increase support for enterprises with good quality and integrity in policies, funds, projects, etc. Create a more favorable development environment; Fifth, increase the investigation and punishment of enterprises that violate integrity, and pay a heavy price for violations of integrity.
6. Strengthening the ability to respond to sudden quality events Strengthening the ability to respond to quality events is an important means of reducing and avoiding loss of quality and reputation in the event of unanticipated quality events. Quality is not only a management and technical issue, but also a social issue. With the complexity of products and the increasing dependence of society on industrial products, the risk of social impact and harm caused by product quality problems has increased significantly. In the event of a sudden quality incident, the ability to respond positively and properly handle it is critical to controlling its impact and extent.
Strengthening the ability to respond to sudden quality incidents is by no means concealing facts and evading responsibility. Instead, we must solve the problem actively and responsibly based on honesty. First, according to industry and regional characteristics, identify and strictly manage key products, especially those involving personal health and property safety, to reduce the risk of quality hazards; second, local, industry and enterprises should be based on their respective responsibilities. Focus on product quality incidents, analyze the possible social impacts and propose countermeasures; third, local industrial and information administration departments should establish coordination mechanisms for quality inspection, industry and commerce departments to deal with sudden quality incidents; The industry and localities establish a quality incident notification system, and report the quality incidents that cause social impacts immediately, and take effective measures according to the nature and extent of the incidents to minimize the harm and impact of quality incidents.
VII. Organically combined with the work of industrial product quality construction "Guiding Opinions of the Ministry of Industry and Information Technology on Strengthening the Quality of Industrial Products" (Chengke Branch [2009] No. 180) and the Ministry of Industry and Information Technology's 2010 Quality Work The Essentials has been fully deployed for quality work. Strengthening the construction of quality and credibility is a key content of the quality construction of industrial products. It is necessary to combine quality credit construction with overall quality work, give play to the mutual promotion of various quality work and quality credit construction, and promote the progress of industrial product quality.
The competent industrial and informatization departments and industry associations of all regions shall conduct research and analysis on the basic conditions of the quality and credit of the region and the industry in accordance with the requirements of this Notice, and on this basis, propose a work plan to strengthen the construction of quality credit. The survey and work plan should be reported to our department before the end of March.
Relevant enterprises should refer to the above requirements, closely contact with the labor department and industry associations, actively play the role of quality, and strengthen the construction of quality and credibility.
In the work, we must strengthen communication and cooperation with quality supervision, business management and other departments, give play to the role of quality supervision, and jointly promote the construction of quality and credibility; we must develop ideas, actively explore and gradually improve the long-term mechanism of quality and credit construction, and persevere Promote the quality construction of industrial products; qualified regions and industries should organize inspections and guidance on the implementation of work plans and the construction of quality credits of key enterprises.
At the end of the year, the competent industrial and informatization authorities and industry associations shall make a special summary of the work of quality and credit construction, and report to the Ministry with the quality work summary.
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